Have your order number with A found in your confirmation email, then email us at. You can request a change or cancellation of an order by contacting our customer service. If you are not at home on the day of delivery, DHL will offer to postpone the delivery, deliver your package to a trusted neighbor or to a nearby packing station. After receiving this e-mail, delivery will take place within 2 working days. Most orders are usually successfully processed by us within 9-19 working days. You will then receive an email with a tracking number so that you can track the progress of your order. Our experts then authenticate the ordered items and your order is released for shipment to you. Once the product is found, it is delivered to our shipping center for an authenticity check. If the product you have ordered is not in stock in Germany, we will first source it from our network of European partner dealers in order to avoid unnecessary delivery delays. Since each order is ordered individually for you and usually has to travel thousands of kilometers, the delivery time is sometimes delayed up to 30 days after the order was placed.Īfter placing an order on our website, you will be sent an email with your order number. Each item that you order from us - if it is not in stock - will be purchased individually for you from our worldwide network of commercial sneaker collectors/partners and private dealers, depending on the model and the right size. If the products you have ordered are in stock, we will ship them within 48 hours of receiving your order.

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